Detale (“Detale”, “we”, “us”) is a job site photo app for contractors and home service businesses, operated by Caleb Chapman, a sole proprietor based in Tennessee. This policy explains what we collect when you use the Detale apps and detaleapp.com, why, who we share it with, and how to delete it.
The short version
- We collect what’s needed to run the app: your sign-in details, the photos, videos and job details your team adds, and basic technical data.
- We don’t sell your data, show ads, or use third-party analytics or tracking.
- Your company’s photos are private. Only your team, and people you send a share link to, can see them.
- Data is retained for 60 days after a subscription ends (30 days for trials that never converted), then permanently deleted.
- You can delete your account at any time in the app (Settings › Delete account) or at detaleapp.com/delete-account.
What we collect
Account details
Your email address (and phone number, if you sign in with one), your name, an optional profile photo, and an optional password, which is stored only as a secure hash.
Company and job content
Everything your team adds: company name and logo, jobs (name, address, customer name), phases, photos and videos (including the sound recorded with a video) and the date and time they were taken, markup, notes, comments, tags, punch, tool and material lists, PDF reports, and share and upload links.
Location
If you allow it, the app uses your phone’s location while you’re using it to tag photos with where they were taken and to fill in a new job’s address. We don’t track your location in the background. You can turn location off in your phone’s settings; photos still work without it.
Photos from subcontractors
People who upload through a company’s upload link give their name, company and trade along with their photos and videos. They don’t need an account.
Billing
Subscriptions are paid on detaleapp.com through Stripe. Stripe collects your card details; we never see or store them. We keep your plan, subscription status and Stripe customer ID.
Technical data
A push notification token for your device (if you allow notifications), and standard server logs (IP address, browser or app version, time of request), which we use for security and fixing problems.
How we use it
- To provide the service: store and show your team’s photos, sync between devices, build reports, and send share and upload links.
- To sign you in and keep your account secure, including emailing one-time sign-in codes.
- To send service emails: sign-in codes, billing notices (trial ending, payment problems, account lock and deletion warnings) and data exports.
- To send push notifications you’ve allowed, such as new photos from a subcontractor.
- To bill companies for their subscription.
We don’t use your photos or content to train AI models, and we don’t sell or rent personal data.
Who we share it with
Your company’s content is visible to the members of that company. Anyone you send a share link to can see what the link includes until it expires or you turn it off.
We use these service providers to run Detale. They process data for us and only as we instruct:
- Supabase: database, sign-in and server functions.
- Cloudflare R2: photo and file storage.
- Vercel: hosting for detaleapp.com.
- Stripe: payments.
- Resend: sending email.
- Expo, Apple and Google: delivering push notifications.
We may share information if the law requires it, to protect people’s safety, or as part of a merger or sale of the business (with notice to you).
How long we keep it
Data is retained for 60 days after a subscription ends (30 days for trials that never converted), then permanently deleted. Before that happens, the company is locked and its owners get emails 30, 7 and 1 days before deletion, and can download a copy of their data. Deleted photos go to Recently deleted for 30 days before they’re removed. When you delete your account, your account details and profile photo are deleted right away; content you added to a company that’s still active stays with that company. Stripe keeps payment records as required by tax law.
Your choices and rights
- See and change your name, photo and password in Settings.
- Company owners and admins can download a copy of the company’s data from the Billing page.
- Delete your account in the app or on the web, or email us.
- Turn off location, camera, microphone, photo or notification access in your phone’s settings.
Depending on where you live (for example California or the EU/UK), you may have rights to access, correct, delete or move your data, and to object to some uses. Email support@detaleapp.com and we’ll respond within 30 days.
Security
Data is encrypted in transit and at rest. Photos are stored privately and are only reachable through short-lived signed links. Access is limited to the members of each company by database security rules.
Children
Detale is for businesses and isn’t meant for anyone under 16. We don’t knowingly collect data from children.
Changes
If we make important changes, we’ll email company owners and update the date at the top before they take effect.
Contact
Questions or requests: support@detaleapp.com.