Common questions
My photos or videos aren’t uploading
Detale saves every photo and video on your phone first and uploads it when you have signal. Keep the app open on Wi-Fi or a good connection and they’ll send on their own. Nothing is lost if you close the app.
How do I add my team?
Owners and admins can invite people from Settings → Team in the app or on the web. Every plan includes unlimited users.
How do subcontractors send photos?
Open a job and create a subcontractor upload link. Anyone with the link can take or choose photos and videos in their browser and send them to that job, with no account or app needed. You can turn the link off at any time.
How do I share photos with a customer?
Create a share link or a PDF report from the job. Share links can expire or be turned off whenever you like.
Billing and plans
Subscriptions are managed on our website. Owners can sign in and open Billing to change plans, update a card or cancel. See pricing for plan details.
Deleting your account
In the app, open Settings → Delete account. See Delete your account for what is removed and other ways to ask us.
Still stuck?
Email support@detaleapp.com with what you were doing, the device you use, and a screenshot if you can. You can also read our Privacy Policy and Terms.